Need to Cancel Your Order?
We understand that sometimes things change and you may need to cancel your order. If you’d like to cancel an order, we’re here to help. Please review the following information and instructions to ensure that your cancellation request is processed quickly.
How to Cancel an Order:
If you need to cancel your order, please follow these steps:
Contact Us Quickly:
Since we process orders quickly, it’s important to contact us as soon as possible. Orders are usually processed and shipped within 3–5 business days, so the sooner you reach out, the better chance we have of stopping your order before it ships.
Send Us an Email:
To request a cancellation, please email us at orders@slamfunk.com with the following details:
Your order number
The item(s) you want to cancel
Your full name and contact information
Please make sure to include the subject line: "Cancel Order Request" to help us identify your email quickly.
Wait for Confirmation:
Once we receive your cancellation request, our team will review it and confirm if the order can be canceled. If your order is already being processed or shipped, we may not be able to cancel it. In that case, we’ll guide you through our return process once you receive the order.
When Can You Cancel Your Order?
Before Shipping:
If your order hasn’t been shipped yet, we will do our best to cancel it and process a full refund.
After Shipping:
Once the order has shipped, we can’t cancel it, but you can follow our return process once you receive the item.
Important Notes:
Order Status:
Please note that if your order has already been processed and is in the shipping queue, we may not be able to cancel it. However, we can assist you in returning the items after they arrive.
Refunds:
If your cancellation request is confirmed, your order will be fully refunded to your original payment method. Refunds may take 7-10 business days to process, depending on your payment provider.
Order Modifications:
If you would like to make any changes to your order (such as changing the quantity or updating your shipping address), please contact us immediately at orders@slamfunk.com, and we’ll try to accommodate your request.
Need Help?
If you have any questions or need further assistance with your cancellation request, don’t hesitate to email us at orders@slamfunk.com. We are here to help you with every step of the process.
Cancellation Terms:
Cancellations can only be processed before the order is shipped.
Orders that have been shipped cannot be canceled but can be returned according to our Returns Policy.